Privacy Policy
VAPESONLINEAUSTRALIA respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you browse our website or place an order with us.
1. Information We Collect
1.1 Device & Browsing Data
When you access our website, certain information is automatically collected to help us understand user behaviour and improve our services. This may include:
- Your browser type and version
- IP address
- Time zone settings
- Cookies and similar technologies stored on your device
- Pages viewed and products interacted with
- Referring URLs or search queries
- General site interaction data
1.2 Order & Customer Details
When placing an order or attempting to do so, we may collect the following personal details:
- Full name
- Billing and shipping address
- Email address
- Contact phone number
Important: We do not store or have direct access to your payment details. All transactions are securely processed through trusted third-party providers such as Stripe or other payment gateways. Please review their privacy policies for further information.
2. How We Use Your Information
2.1 Order Information
Your personal information is used to support and manage your order experience, including:
- Processing and confirming your purchases
- Arranging shipping and delivery
- Sending invoices, receipts, and order updates
- Responding to customer enquiries
- Identifying and preventing potential fraudulent activity
- Providing relevant product recommendations or promotions (where applicable)
2.2 Device Information
Technical data collected from your device helps us to:
- Maintain website security and detect suspicious behaviour
- Optimise website performance and user experience
- Analyse browsing patterns and customer engagement
- Measure the effectiveness of marketing campaigns
3. Sharing of Personal Information
We may share your personal information with selected third parties where necessary to operate our business efficiently, including:
- Analytics providers (e.g., Google Analytics) to help us understand how visitors interact with our website
- Shipping and logistics partners to process and deliver your orders accurately and on time.
4. Cookies & Tracking Technologies
We use standard tracking technologies to enhance your experience, including:
- Cookies: Small files stored on your device to remember preferences and sessions
- Log files: Records of activity such as IP address, browser type, and timestamps
- Pixels and tags: Tools that help analyse user behaviour and site performance
5. Data Retention
We retain your order and account information for internal records and operational purposes unless you request its deletion.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration.
7. Do Not Track Signals
Our website does not modify its data collection practices in response to “Do Not Track” signals from your browser.
8. Age Restrictions
This website is intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided personal data, please contact us so we can remove it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our operations, legal requirements, or services. Any updates will become effective immediately upon being published on this page.
10. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: